Orders are processed within 1–3 business days. Once shipped, delivery takes 3–7 business days depending on your location. A tracking number will be sent to your email as soon as your order is on its way.

Please double-check your shipping address at checkout. MLashes is not responsible for packages delivered to an incorrect address provided at the time of purchase.

Due to the nature of our products, all sales on opened or used items are final. Unopened, unused items in their original packaging may be eligible for store credit within 14 days of delivery. We do not offer cash refunds, but we're happy to work with you to find the right resolution.

If you received a damaged or incorrect item, contact us within 7 days of delivery and we'll take care of it.

Orders cannot be cancelled once placed. Please review your cart carefully before checking out. If you have a concern after ordering, reach out and we'll do our best to help find a solution.

If your order arrives damaged or an item is missing, contact us within 7 days of delivery with your order number and photos of the issue. We'll resolve it promptly.

MLashes values your privacy. Any personal information collected through our website is used solely to process your orders and improve your shopping experience. We do not sell or share your personal information with third parties.

Questions? Reach out via our Contact page — we typically respond within 1–2 business days.